PranjwalGupta.

Owned infrastructure, evolved the CRM architecture and led the engineering team.

• Owned end-to-end deployment and infrastructure for company projects, hosting production applications on AWS (EC2, RDS, S3, Amplify, Load Balancer) and establishing GitHub Actions CI/CD pipelines for reliable releases.
• Advanced the CRM architecture with GraphQL APIs for flexible querying and efficient retrieval of complex CRM data.
• Implemented Redis caching for frequently accessed CRM data and dashboard metrics, reducing repeated database queries and improving API responsiveness.
• Implemented RabbitMQ-based asynchronous processing for background CRM workflows, including notifications and long-running tasks.
• Built a Super Admin panel to manage company onboarding, registration verification, payment status and platform-wide access for client organizations.
• Designed and implemented a complete subscription and billing system with Razorpay, covering plan management, renewals and payment tracking.
• Expanded the CRM lead pipeline with LinkedIn and IndiaMART integrations, enhancing the auto-assignment engine with lead-level payment tracking.
• Restructured CRM modules into department-wise workflows, aligning role-based access and functionality with department requirements.
• Led development efforts across the team: mentored interns, conducted code reviews, and improved development workflows and code quality standards.
• Built and deployed the company website (infosware.in) from scratch using Next.js.

Architected and launched a production multi-tenant SaaS CRM from the ground up.

• Architected and launched a production-grade multi-tenant SaaS CRM (app.infoswarecrm.com) with 20+ modules — Sales Pipeline (Kanban), Lead Management, Follow-ups, Task Management, Products, Services, Projects, Quotes, Invoices, Payments, Meetings, Account & Contact Management, Departments, Integrations, Email Center, WhatsApp Center and Activity Log — using React.js, Node.js, PostgreSQL, Prisma ORM and Docker.
• Designed and implemented a department-wise role hierarchy with granular RBAC, User and Role Management modules, complete tenant-level data isolation and module-level access control.
• Built an automated lead assignment engine that captures and routes leads from website forms and Meta (Facebook) ad campaigns based on configurable assignment rules.
• Implemented RTK Query for API data fetching, caching, mutations and server-state synchronization across CRM modules.
• Implemented real-time notifications using Socket.IO and integrated SendGrid for automated email workflows through a centralized Email Center.
• Established automated testing with Jest and Cypress, covering backend/API logic and critical end-to-end CRM workflows.
• Built a smart card-based vehicle card conversion platform for the Karnataka Government using ACR39U ICC Reader and Evolis Printer integration, reducing manual effort by ~70% through automation.

Built client platforms, admin panels and real-time dashboards for multiple products.

• Engineered VisaLiv, a visa and tour services platform, using React.js, Next.js, Bootstrap and Firebase, integrating third-party APIs for visa processing and service management.
• Built the Sailax DBC (sailaxdbc.com) admin panel from scratch, implementing an in-app chat system and KPI dashboards using Next.js and Redux Toolkit, with Material UI, Tailwind CSS and ShadCN UI for responsive, reusable interfaces.
• Implemented TanStack Query for server-state management, data fetching, caching, background refetching and query synchronization across application modules.
• Collaborated with cross-functional teams to build scalable frontend applications and improve overall user experience.

Delivered responsive React, Angular and Next.js applications with reusable UI systems.

• Developed responsive web applications using React.js, Angular, Next.js, Material UI, Firebase, HTML, CSS and JavaScript, integrating REST APIs and delivering scalable frontend solutions.
• Built and maintained Angular-based applications, developing reusable components, integrating REST APIs and implementing responsive UI functionality.
• Optimized frontend performance and reduced page load times through targeted optimization techniques.
• Built reusable, responsive UI components ensuring a consistent cross-device user experience.